This Refund & Cancellation Policy explains how refunds, cancellations, and disputes are handled for purchases and bookings made through the Lessimp platform. By using our Service, you agree to the terms outlined in this policy. This policy should be read in conjunction with our Terms of Service and Privacy Policy.
1. In-App Purchases (Coins)
Lessimp offers virtual currency (“Coins”) that can be purchased through Apple In-App Purchase (iOS), Google Play Billing (Android), or Stripe/Square (Web). The following refund rules apply to Coin purchases:
- Consumed Coins: Coins that have been spent on features such as messaging, boosts, or gifts are non-refundable. Once a Coin is consumed within the Service, no refund will be issued.
- Unused Coins: If you have purchased Coins but have not consumed any of them, you may request a full refund within 14 days of purchase.
- Partial Use: If you have consumed some but not all purchased Coins, only the unused portion may be eligible for a refund at our discretion, provided the request is made within 14 days of the original purchase.
Refund requests for Coin purchases made through the Apple App Store or Google Play Store are subject to the respective store’s refund policies.
2. Subscription Cancellation
2.1 How to Cancel
You may cancel your subscription at any time through:
- Your account settings within the Lessimp app.
- The Apple App Store subscription management (iOS).
- Google Play Store subscription management (Android).
- Contacting our support team at info@lessimp.com.
2.2 Effect of Cancellation
When you cancel a subscription:
- Your subscription remains active until the end of the current billing period.
- You will retain access to all paid features until the billing period expires.
- No partial refunds are provided for unused days within a billing period.
- Your account reverts to the free tier after the billing period ends.
- Your profile, matches, and conversation history are preserved.
2.3 Subscription Refunds
Subscription fees are generally non-refundable. Exceptions include:
- Billing errors or unauthorized charges verified by our team.
- Service outages lasting more than 72 consecutive hours during your billing period.
- Refunds required by applicable consumer protection laws in your jurisdiction.
3. Mancave Booking Cancellations
Mancave wellness sessions booked through the Lessimp platform are subject to the following cancellation and refund policy:
- More than 24 hours before the session: Full refund to your original payment method.
- Less than 24 hours before the session: 50% refund. The remaining 50% compensates the coach for the reserved time slot.
- No-show: No refund. The full session fee is retained.
- Coach cancellation: If the coach cancels the session for any reason, you receive a full refund automatically.
Refunds for Mancave bookings are processed within 5–10 business days, depending on your payment method and financial institution.
4. Date Payment Cancellations
For date-related payments made through the Lessimp platform:
- Other party cancels or rejects: If the other party cancels or rejects a scheduled date, you receive a full refund of any date-related payment.
- Mutual cancellation: If both parties agree to cancel, payments are fully refunded.
- You cancel: If you initiate the cancellation, refund eligibility depends on the restaurant’s cancellation policy and how far in advance you cancel.
- Restaurant cancellation: If the venue cancels, you receive a full refund automatically.
Pro-rata refunds may apply for video/audio call sessions that are interrupted due to technical issues on Lessimp’s end. Refund amounts are calculated based on the unused portion of the call duration.
5. Dispute Resolution
If you believe you are entitled to a refund that has not been processed, we recommend the following steps:
- Step 1: Contact Lessimp support at info@lessimp.com with your order details, including your account email, transaction date, and amount.
- Step 2: Our support team will review your request and respond within 3 business days.
- Step 3: If the issue is not resolved to your satisfaction, you may file a dispute through Apple App Store, Google Play Store, or your payment provider.
- Step 4: For purchases made via Stripe or Square, you may also contact your bank or credit card company to initiate a chargeback, though we encourage resolving disputes directly with us first.
We reserve the right to suspend or terminate accounts that file excessive or fraudulent refund requests or chargebacks.
6. How to Request a Refund
To request a refund, please email us at info@lessimp.com with the following information:
- Your full name and account email address.
- The date of the transaction.
- The amount charged.
- A description of the reason for the refund request.
- Any relevant screenshots or transaction receipts.
Refund requests are typically processed within 3–5 business days of approval. The time for the refund to appear in your account depends on your payment method and financial institution (typically 5–10 business days).
7. Applicable Law
This Refund & Cancellation Policy is subject to applicable consumer protection laws in your jurisdiction. If any provision of this policy conflicts with mandatory consumer protection regulations, the applicable law shall prevail.
For users in the European Union, you may have additional rights under the Consumer Rights Directive, including a 14-day cooling-off period for digital content purchases where delivery has not yet begun.
If you have any questions about this Refund & Cancellation Policy, please contact us:
- Email: info@lessimp.com
- Mailing Address: Lessimp Inc, 144 N 7th St Ste 148, Brooklyn, NY 11249, United States
Effective Date: March 10, 2026
