Contact Policy

This Contact Policy explains how Lessimp Inc (“Lessimp,” “we,” “us,” or “our”) communicates with you, how you can contact us, and how to manage your communication preferences. We are committed to transparent, respectful communication that keeps you informed without being intrusive.

1. How Lessimp Contacts You

Lessimp may contact you through the following channels as part of your use of the Service:

1.1 Push Notifications

We send push notifications to your mobile device for time-sensitive updates including:

• New matches and messages from other users.
• Date scheduling confirmations and reminders.
• Mancave session booking confirmations and reminders.
• Identity verification requests.
• Safety alerts and emergency notifications.
• Payment and transaction confirmations.

You can manage push notification preferences at any time through your device settings or in the Lessimp app under Settings > Notification Preferences.

1.2 In-App Messages

We display in-app messages and banners for:

• Feature announcements and updates.
• Account status changes (verification, approval, suspension).
• Promotional offers and subscription upgrades.
• System maintenance notices.
• Policy updates requiring your acknowledgment.

1.3 Email Communications

We send emails for:

• Account verification and password resets (via Firebase Auth).
• Transaction receipts and payment confirmations.
• WorkAuth employment verification status updates.
• Booking confirmations and payout receipts.
• Important policy or Terms of Service changes.
• Responses to your support inquiries.

2. Marketing Communications

Lessimp may send marketing communications including promotional offers, feature highlights, event invitations, and newsletters. These are separate from essential service communications.

2.1 Opt-Out

You can opt out of marketing communications at any time through:

• The “Notification Preferences” section in your app settings.
• The “Unsubscribe” link at the bottom of any marketing email.
• Contacting us at info@lessimp.com with the subject line “Unsubscribe”.

2.2 Essential Communications

Please note that even if you opt out of marketing communications, we may still contact you for essential service-related purposes, including:

• Account security alerts (e.g., suspicious login attempts).
• Payment and billing notifications.
• Changes to our Terms of Service or Privacy Policy.
• Legal or regulatory notices.
• Responses to your support requests.

3. Support Contact Methods

If you need to reach Lessimp for support, questions, or feedback, you can contact us through the following methods:

3.1 Email Support

General Inquiries: info@lessimp.com

Email is our primary support channel. Please include your account email and a detailed description of your issue for the fastest resolution.

3.2 In-App Support

You can submit a support ticket directly from the Lessimp app:

• Navigate to Settings > Help/FAQ.
• Use the “Contact Support” or “Submit a Ticket” option.
• Your account details are automatically attached for faster resolution.

3.3 Safety Concerns

For immediate safety concerns, use the emergency panic button available within the app during dates. For non-urgent safety reports, use the in-app reporting feature or email info@lessimp.com with “SAFETY” in the subject line.

4. Response Time Expectations

We strive to respond to all inquiries promptly. Our typical response times are:

• General support inquiries: Within 24–48 hours on business days.
• Billing and payment issues: Within 24 hours on business days.
• Safety reports: Within 4 hours, 24/7.
• Account security issues: Within 4 hours, 24/7.
• Refund requests: Initial response within 24 hours; resolution within 3–5 business days.
• Identity verification issues: Within 24–48 hours on business days.

Business days are Monday through Friday, excluding U.S. federal holidays. Response times may vary during periods of high volume.

5. Physical Address

For written correspondence, you may contact Lessimp at:

Please note that this address is for official correspondence only and is not staffed for walk-in inquiries.

6. Data Protection Inquiries

For questions related to your personal data, privacy rights, or data protection requests (including GDPR, CCPA, or other applicable data protection laws), please contact us at:

Data Protection: info@lessimp.com

Please include “Data Protection Request” in the subject line. We will respond to data protection inquiries within 30 days as required by applicable law.

Effective Date: March 10, 2026